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Hagerstown Community College / HCC

Academic Catalog

2023-2024 Catalog 
    
    May 29, 2024  
2023-2024 Catalog

Computer Support Specialist Concentration, Information Systems Technology, A.A.S.


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The Computer Support Specialist Concentration provides students with the necessary skills for careers as computer support technicians, Help Desk Technicians and Repair technicians. Courses concentrate in areas of building, maintaining and troubleshooting computers; installing, configuring, and troubleshooting operating systems and software; server installations and customers skills. The curriculum includes preparation for A+, Network+, and Security+ certifications. This A.A.S. program is a career degree, preparing students for the workforce after graduation.  However, students can opt to transfer to a four-year program rather than start a career, but should confer with advisors and transferring institutions for specific requirements.

Program Student Learning Outcomes:

  1. The student will demonstrate the ability to navigate, install, configure, and troubleshoot various operating systems and applications.
  2. The student will demonstrate problem-solving skills in building, repairing and upgrading various types of devices.
  3. The student will demonstrate the ability to configure both wired and wireless networks.
  4. The student will demonstrate technology knowledge by creating and providing training.
     

Program Pathway

First Year Fall   First Year Spring
Course Number Course Name Credits   Course Number Course Name Credits
ENG 112
 
Technical Writing 3   IST 154 Networking Basics 3
MAT 114 Introduction to Applied Algebra 3   Gen Ed Biological/Physical Science; 3-4 credits 3
CSC 102 Introduction to Information Technology 3   Restricted Elective Choose from the list 3
IST 108 Microsoft Operating System 3   IST 105 Fundamentals of Word Processing 3
IST 150 PC Tech:  Repair and Troubleshooting 3   IST 151 PC Tech:  Operating Systems 3
TOTAL   15   TOTAL   15
Second Year Fall   Second Year Spring
Course Number Course Name Credits   Course Number Course Name Credits
Gen Ed Behavioral/Social Sciences 3   Gen Ed Diversity 3
IST 106
or
IST 173
Spreadsheet Software
or
Database Fundamentals
3   Gen Ed Arts/Humanities 3
CSC 109 UNIX/Linux Operating System 3   IST 264 Server Management II 3
Restricted Elective Choose from the list 3   IST 204 Help Desk Technology and Services 3
IST 261  Server Management I 3   Restricted Elective Choose from the list; 1-2 credits 2
        STU 106 Professionalism in the Workplace 1
TOTAL   15   TOTAL   15

General Education Requirements (18-19 Credits)


Arts and Humanities


Behavioral/Social Sciences


Biological/Physical Science


Diversity


English


*A minimum grade of “C” or better is required for ENG-112   

Restricted Electives (7-8 Credits)


Select Restricted Elective credits from the following list:

Degree Requirement (60 Credits)


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