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Hagerstown Community College / HCC

Academic Catalog

2017-2018 Catalog 
    
    Feb 08, 2023  
2017-2018 Catalog [ARCHIVED CATALOG]

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BUS 145 - Customer Service


(1 Credit)
This course gives an overview of customer loyalty and exceptional service, attitude and personal approach with customers, resolution of customer conflicts and complaints, skills to better manage a customer service role, importance of nonverbal communication, dress, listening skills and appropriate telephone, online and written communication. Total of 15 hours of lecture.



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