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Hagerstown Community College / HCC

Academic Catalog

2021-2022 Catalog 
    
    Mar 28, 2024  
2021-2022 Catalog [ARCHIVED CATALOG]

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IST 204 - Help Desk Technology and Services

Prerequisite: IST 150 
(3 Credits)
This course prepares the student to help and support non-technical people with computer-related problems in the workplace. Students will learn the fundamentals of help desk organization; the role of technology and computer support personnel in a business organization; software technologies to track and monitor the help desk infrastructure; integration of telephony and web-based support into the help desk environment; effective use of basic tools and technologies required for end-user support; positive, effective methods for meeting customer expectation and needs. This course is offered in an online format.  Total of 45 hours of lecture.

Semesters Offered: Spring Only, All Years.



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