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Apr 18, 2024
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IST 204 - Help Desk Technology and ServicesPrerequisite: IST 150 .
(3 Credits)
This capstone course prepares the student to help and support non-technical people with computer-related problems in the workplace. Students will learn the fundamentals of help desk organization; the role of technology and computer support personnel in a business organization; software technologies to track and monitor the help desk infrastructure; integration of telephony and web-based support into the help desk environment; effective use of basic tools and technologies required for end-user support; positive, effective methods for meeting customer expectation and needs. This course is offered in an online format. Course fee required. Total of 45 hours of lecture.
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