May 20, 2018  
2017-2018 Catalog 
    
2017-2018 Catalog [ARCHIVED CATALOG]

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BUS 145 - Customer Service


(1 Credit)
This course gives an overview of customer loyalty and exceptional service, attitude and personal approach with customers, resolution of customer conflicts and complaints, skills to better manage a customer service role, importance of nonverbal communication, dress, listening skills and appropriate telephone, online and written communication. Total of 15 hours of lecture.



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