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Hagerstown Community College / HCC

Academic Catalog

2020-2021 Catalog 
    
    Nov 26, 2020  
2020-2021 Catalog [ARCHIVED CATALOG]

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BUS 145 - Customer Service


(1 Credit)
This course gives an overview of customer loyalty and exceptional service, attitude and personal approach with customers, resolution of customer conflicts and complaints, skills to better manage a customer service role, importance of nonverbal communication, dress, listening skills and appropriate telephone, online and written communication. Semester Offered: Fall Semester Only.  Total of 15 hours of lecture.



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