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Hagerstown Community College / HCC

Academic Catalog

2019-2020 Catalog 
    
    Jul 13, 2020  
2019-2020 Catalog [ARCHIVED CATALOG]

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BUS 145 - Customer Service


(1 Credit)
This course gives an overview of customer loyalty and exceptional service, attitude and personal approach with customers, resolution of customer conflicts and complaints, skills to better manage a customer service role, importance of nonverbal communication, dress, listening skills and appropriate telephone, online and written communication. Total of 15 hours of lecture.



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